ABC Medical is fortunate to receive unsolicited compliments from our customers each and every day. Below are a few examples of what our customers have said recently:
“I have to say that as a medical social worker for 30 years I have worked with many DME companies. ABC is one at the top. Supplies have always been on time as well as when I called about billing it was taken care of immediately. Thank you!”
“As always my order arrived in excellent condition! Thank you for the Customer Handbook that was enclosed in this current shipment. Reading through it, I found several helpful information topics and tips that will be a great advantage for my own record keeping. Knowing more about the company that supplies my materials does make me more grateful than ever before with what all of you do. Not only for each customer you serve, but for the vast outreach you have in the numerous programs and support groups with which you are involved. Each page I read led me to more information I never knew about your company… It is rewarding to know the impact and difference you make in our country through many venues, plus you give us an opportunity to help support your mission. You truly measure up to your ABC Mission Statement. Best wishes for your continued success!”
“Unfortunately I have new insurance and I am unable to receive my catheters from ABC Medical. I have loved working with ABC as you guys always had my orders in time and were very helpful. I know the other company will not be as friendly. I will verify once again if there is any way I can keep my old insurance to continue to receive my medical supplies from ABC Medical.”
“Let me take a moment to compliment you and your company. From your first contact phone call, you showed genuine care and concern for my health condition. You were sensitive and instructive. This meant a lot to me (being new to needing your services). Assisting me with some samples of catheter products was extremely helpful. Connecting me to your local rep (he, too displayed the same qualities of caring, it never felt like “business”), was above and beyond call, and set an invaluable high standard of care and service. Your follow-up call (who does that anymore?) was reassuring, and that level of concern for my health is a real asset to your company. You were professional and warm and this made a real impact on me as a consumer and patient. Although, I am speedily heading to a surgical “fix,” ABC will always be my first recommendation to anyone needing your quality services. I’m making a point to mentioning you and your company’s good works to all the doctors involved in my healthcare at Penn. Heartfelt thanks!”
I'm very pleased with ABC Medical's products and the service you provide. I appreciate that you call me to see if products are working. Kudos to Alex for getting my last order to me in time!
You guys are the best customer service rep that I have ever worked with! Your reps' smile comes through the phone like a 1000-watt lightbulb!!!
Carlos took care of me SO WELL and came up with things I didn't think of that I now feel more confidence with ostomy that I rather live with my ostomy than go for a low change of success rate with the reversal.
I wanted to let you know what a good job your packers are doing. My husband has been getting supplies from your company for several years. For the past year or so the supplies have been packed in the right sized boxes which are much easier for me to bring into the house to open up. Thank you! I wanted to recognize individual packers, but don't have their names available, and I would not want it leave someone out. I hope the packers know that their work in important and it is very much appreciated.
Christina you have been terrific to work with. You and everyone else that I have spoken to at ABC was also so pleasant to work with. Thank you again for everything.
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