The following are some of the more frequent questions asked about ABC's Advocate program. Please do not hesitate to contact ABC if you have any additional question. We can be reached by email at: firstname.lastname@example.org or by calling us at (888) 231-7967
Q: What is the compensation program?
A: See compensation plan details on our onboarding site.
Q: When is compensation paid?
A: Compensation is calculated on a calendar month basis. After the end of each month, commissions will be calculated and included in the second payroll of each month. For example, for the month of August, compensation will be paid between September 15th and 30th.
Q: How do I know that you are capturing all of the business I generate?
A: ABC has implemented a robust system that tracks every customer to the lead source. In addition, you will be able to track and observe the activity tied to you through your website page. If there are ever any questions as to a missing lead, you can always call the ABC Advocate Coordinator to research for you. We operate the program with total transparency to ensure that there is never any confusion.
Q: What if I send someone to call ABC and not through my website and it doesn’t show as credit to me?
A: Just call the ABC Advocate Coordinator to research and resolve for you.
Q:Do you earn commissions on all ABC products?
A: Yes, commissions are earned on all ABC products. There are certain products that could be introduced in the future that will have a different commission rate but as those arise they will be communicated to the ABC Advocate team.
Q: How do I apply for a full time position?
A: Full time positions are available to become Regional Sales Managers. The Regional Sales Managers market ABC service to the healthcare professional market such as urologists and rehabilitation hospitals. If you are interested in one of these positions, you can send in your resume to the ABC Advocate Coordinator who will have it reviewed by our Director of Sales and contact you.
ABC Products and Services
Q: What is ABC’s insurance coverage?
A: It is too hard to list out all insurance plans we can service. If there is a specific one you want us to research for you, you can always contact the ABC Advocate Coordinator. In general, we can service Medicare patients, Medicaid patients in 38 states, several large national insurers such as Cigna, Aetna, United and Humana and about 70% of all PPO plans. Our biggest limitations are certain HMO plans.
Q: How do you determine what catheters patients get?
A: First. Patient preference
Second: Physician preference.
Third: if no patient/physician preference, we work with the patient to make sure they receive the right product for their situation.
We also stress GENUINE closed system catheters that are proven to reduce and prevent UTIs where insurance allows.
Q: What products do you carry?
A: ABC provides many different durable medical equipment products, but the primary items are urological (catheters), ostomy and wound care. We will also be providing and introducing other products to customers from time to time. If there is a specific question on a product line, please contact the ABC Advocate Coordinator.
ABC Advocate Hiring Process:
Q: Why do I have to fill out all of these forms?
A: The ABC Advocate program is only available for individuals interested in becoming ABC employees so we need to follow the same process we have for all employees.
Q: Can I have another job?
A: Yes, the only restrictions on having another job are that it cannot be with a competitor and it cannot be with a healthcare facility (physician’s office, hospital, etc.). Our program is designed to be flexible and is not full time.
Q: Can I work full time if I want?
A: The ABC Advocate position is part time and there is a limit set that you cannot work more than 10 hours per week UNLESS you receive approval, in writing, from your supervisor or Regional Sales Manager and even with approval you cannot work more than 20 hours per week.
Q: Am I eligible for company benefits?
A: No, part time employees are not eligible for benefits.
ABC Home Medical Supply Inc Exton Office - 15 E Uwchlan Avenue, Suite 430 Exton, PA 19341. Dallas Office - 1720 N.Greenville Ave. Richardson, TX 75081 Stuart Office - 50 NE Dixie Hwy, Suite A-4, Stuart FL 34994. Georgia Office - 75 N Main Street, Second Floor, Clayton GA 30525