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Customer Support &
Issue Resolution

Customer Complaint Process

ABC Home Medical Supply, Inc. is committed to providing our customers with an ability to voice grievances, recommend changes in policies and services, or voice compliments.

We encourage you to share any concerns, complaints, or compliments by choosing one of the following options:

  1. Speak with a customer service representative: 866.897.8588

  2. Email us at: info@abc-med.com
  3. Send us a brief message at: www.abc-med.com/contact-abc

Upon receiving a complaint, ABC Home Medical Supply, Inc. will act to resolve your concern. If necessary, our agents will act to escalate the concern to our Customer Engagement Team. If that escalation becomes necessary, the Customer Engagement Team will acknowledge your complaint within (5) calendar days and send you a written response within fourteen (14) calendar days. In addition to the above, the following avenues are available to you if you have any concerns or complaints:

 
Alex Boza
New Customer Enrollment & Customer Engagement Manager
772.263.7078 | alex.boza@abc-med.com
 
Other Contacts available to you:
If concerns cannot be resolved through contacting ABC Home Medical Supply, Inc., you may contact the Joint Commission’s office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by:
  • Telephone: 800.994.6610
  • Email: complaint@jointcommission.org
• ABC Home Medical Supply, Inc.’s Joint Commission Number is: 391317
• Cigna Government Services (CGS) is 866-238-9650
• Office of Inspector General (OIG): 800.447.8477
• Novitas Solutions 866.520.5193

 
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ABC Home Medical Supply, Inc. provides urological supplies, such as intermittent, external, and foley catheters. In addition, we provide ostomy, wound care, and incontinence supplies products. We provide our services and products to individuals with a spinal cord injury, spina bifida, bladder exstrophy, or anyone that has a neurogenic bladder or bowel. Additionally, we serve individuals that have had any type of ostomy surgery. Call one of our customer advocates now at (866) 548-1160 for a personal consultation on your health condition. We will verify your insurance coverage, contact your health care provider to obtain authorization (prescription) for your supplies and send a 30 or 90-day order depending on your request and/or the requirements established by your insurance.
ABC Home Medical Supply, Inc. • 1660 SW Saint Lucie West Blvd. Ste 200, Port Saint Lucie, FL 34986 • T: (866) 897-8588 • F: (877) 785-7396
Terms and Conditions • Return Policy • Privacy Policy • Code of Ethics • Careers

Pursuant to 45 C.F.R.164.504 (d), ABC Home Medical Supply, Inc., hereby designates itself and its subsidiaries; Southeast Medical, Inc., Mi-Med Supply Co., Inc., Freestate Medical Supply, Inc., and MLK Associates, Inc. to be known as "the affiliates" and from time to time, as a single covered entity, solely for the purposes of the above referenced regulations. ©2026 ABC Home Medical Supply, Inc. All rights reserved.