Defective, Missing, or Incorrect Items
Immediately upon receipt, the customer should inspect the shipment to ensure the contents match the packing slip. If the customer believes any product from the shipment is defective, missing, or an incorrect item, the customer must contact ABC Medical within 5 business days of receipt of the product to initiate a return and be issued a Return Merchandise Authorization (RMA) number. Once the RMA is issued, ABC Medical will work with a third-party delivery service to issue a pick-up or will provide the customer with a pre-paid shipping label. The return shall be available for pick-up during business hours.
Updated August 15, 2023