Having a new Ostomy can be tough. In addition to healing from surgery, there is a lot to learn about caring for an Ostomy. If you were fortunate, you may have been seen by an Ostomy nurse while in the hospital or during home health visits. Your ostomy nurse may have taught you the basics of Ostomy care and made product recommendations for you. But after discharge, it can be difficult to know where to go for help if your Ostomy supplies are not meeting your needs. If you are having skin problems or leaking problems, this can usually be resolved by switching to a different or specialized Ostomy product or changing the Ostomy care routine. This is where having access to someone with an Ostomy nurse background can really help.
At ABC Medical, you are not alone. Resolving customer concerns is a priority, so much so that in 2020, the decision was made to add a full-time Ostomy nurse specialist to our customer support team, further ensuring that our customers have the support they need. My goal is to assist customers with Ostomy-related questions and provide one-on-one product troubleshooting. I have years of experience as a WOC nurse in both acute care and home health settings. I have worked extensively with Ostomy patients before and after surgery. In my new role at ABC Medical, I am excited to provide ostomates from all over the nation with the support they need. ABC Medical’s willingness to provide customers with access to an Ostomy specialist for product support speaks to their overall dedication to providing legendary service to Ostomy customers. These services are available to new customers as well as long-time users.
Another benefit for Ostomy customers is ABC Medical’s commitment to patient choice when it comes to ostomy bag supplies. Whether you have an ileostomy, a colostomy, or a urostomy, ABC Medical carries nearly all Ostomy supplies available from major manufacturers. Because we value the customer’s right to choose, we are happy to help switch you to the product you prefer and can even provide product samples to individuals trying to find what works best for them. You will never be pressured to choose one brand over the other or have your products substituted for others without your permission. I believe I speak for the entire Ostomy department when I say that our goal is to provide products that allow you to live your life without fear of leaks or complications.
Sincerely,
Amy Landrum BSN RN CWOCN
At ABC Medical, we are proud to offer a comprehensive product line, ranging from urology supplies to ostomy products and from incontinence to wound care supplies. We work with all the leading manufacturers to provide you with the best-in-class medical products with unmatched customer service. You can enjoy a stress-free life, knowing that you are on the best product available for you.
Our Customer Service team is here to help you.
Call us at 1-866-897-8588
We look forward to hearing from you soon!
