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The Art of Providing Legendary Customer Service

Apr 30, 2019, 2:46:02 PM / by Işıl Tanyeri

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When Jason Barker set up at the PVA Wheelchair Bowling tournament in Shawnee, OK earlier this month he didn't know what to expect other than watching some wheelchair bowling and meeting the athletes, as usual. Jason Barker, a traveling regional sales manager for ABC Medical since November 2018, had been traveling since the NWBA Junior and Women's Championships in New Lenox, IL and Quad Rugby Championships in Rockford, IL the previous weekend. On day one of the PVA Midewestern Wheelchair Bowling Tournament, one of the bowlers rolled up to the ABC Medical table. We'll call him Nick in this article to protect his privacy. The thing about Nick is that he had not packed enough catheters with him for the 4 day trip in Shawnee, OK. He said he was from Colorado Springs. Jason looked at our table display and the catheter boxes underneath the table, searching through the different fr. sizes. He was able to find a few samples of 14 fr. size which is what Nick said he uses and gave them all to him. However, that was not going to be enough for Nick to get through the end of the tournament.

ABC Medical RSM Jason Barker sent a request to Bernie Rodriguez, Key Account Manager at Cure Medical for delivery of a box of 14 fr. hydrophilic catheters. Bernie understood the urgency of the matter and shipped a box for delivery next day. The following day, Jason got a call from his hotel late morning letting him know that a package was at the lobby waiting for him. It was the catheters he ordered from Cure Medical for Nick. He went to pick up the package and brought it back to the Bowling venue to hand it to Nick in person.

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"I have to thank our team at ABC Medical and Cure Medical for teaming up to do what it takes to get Nick his supplies in time. He was so appreciative of both ABC Medical and Cure Medical for understanding and sympathizing with his situation. At that point, I realized how important it is for us to be at every single adaptive sports event regardless of how small or big they are, because this kind of stuff can happen to anyone and anywhere. As a company, we feel the responsibility to help our customers or community members and be a resource to them when they lack resources or simply run out of supplies. This event taught me the importance of our event sponsorship and partnership programs and I'm grateful to be a part of it." said Jason Barker after the event.

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ABC Medical is proud to sponsor and attend over 150 events per year. We support because we care about adaptive athletes development and growth. We attend because we want to show our genuine care through our participation. We want to serve as a resource and be a familiar face to all families and athletes who may have questions about medical supplies, coverage, and our programs. American Wheelchair Bowling Association is one of the many organizations that we're proud to support.

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If you have questions about our adaptive sports sponsorship program, please email marketing@abc-med.com. If you want to try out a new product sample, please also email marketing@abc-med.com.

Işıl Tanyeri

Written by Işıl Tanyeri

How Much Do You Know about Hydrophilic Catheters? Click here for more information

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